I keep losing connectivity after 5 or so minutes of connecting to the NAS via the web-based console or accessing it as a mapped drive. I'd get the message:
30001 - Your last operation timed out. Make sure there are no network connectivity issues and try again.I used Google to attempt to find a solution, but all I see is shared pain.
I did find a way to log into the device's command line. Here's what I did:
- I put "http://[ip of your MBL NAS]/UI/ssh" into my browser's address bar.
- Clicked the "enable" button.
- Shelled into the NAS using Putty and "root/welc0me" as a username/password.
Once I logged in, I immediately began to run 'top' because I knew I'd lose the session after 5 or so minutes and wouldn't be able to log in again unless I power-cycled the NAS. I noticed that Twonky appeared to hog CPU cycles, so I went to the web GUI and disabled it. Then I watched top again. The load averages were a bit high before I disabled Twonky (in the 7.xx range as a first number). I watched them drop to the mid-4s, then they started raising again. Top wasn't telling me anything, though.
I watched the load average raise to 22.xx before the terminal session showed signs of degrading to the point that it stopped taking input.
login as: rootroot@xxx.xxx.xxx.xxx's password:Linux MyBookLive 2.6.32.11-svn70860 #1 Thu May 17 13:32:51 PDT 2012 ppcDisclaimer: SSH provides access to the network device and all itscontent, only users with advanced computer networking and Linux experienceshould enable it. Failure to understand the Linux command line interfacecan result in rendering your network device inoperable, as well as allowingunauthorized users access to your network. If you enable SSH, do not sharethe root password with anyone you do not want to have direct access to allthe content on your network device.MyBookLive:~# w22:37:58 up 2 min, 1 user, load average: 5.03, 1.54, 0.54USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 1.00s 0.05s 0.03s wMyBookLive:~# w22:38:10 up 2 min, 1 user, load average: 5.85, 1.89, 0.67USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 0.00s 0.04s 0.02s wMyBookLive:~# w22:38:18 up 2 min, 1 user, load average: 6.11, 2.07, 0.74USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 0.00s 0.04s 0.02s wMyBookLive:~#MyBookLive:~#MyBookLive:~#MyBookLive:~# toptop - 22:39:10 up 3 min, 1 user, load average: 7.44, 3.06, 1.14Tasks: 97 total, 1 running, 96 sleeping, 0 stopped, 0 zombieCpu(s): 31.9%us, 17.4%sy, 41.8%ni, 0.0%id, 6.6%wa, 0.3%hi, 2.0%si, 0.0%stMem: 253632k total, 242432k used, 11200k free, 41280k buffersSwap: 500608k total, 42560k used, 458048k free, 52736k cachedPID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND4429 root 21 1 21504 8192 3456 S 43.6 3.2 0:45.39 twonkymediaserv3936 www-data 4 -16 72704 30m 20m S 11.6 12.4 0:01.09 apache23327 www-data 4 -16 76160 31m 19m S 5.6 12.6 0:02.37 apache23809 www-data 4 -16 72704 33m 23m S 5.6 13.6 0:03.08 apache23326 www-data 4 -16 74944 26m 16m S 1.7 10.7 0:03.34 apache23829 www-data 4 -16 66624 23m 16m S 1.3 9.7 0:01.50 apache24156 www-data 4 -16 69248 25m 17m S 1.3 10.3 0:00.30 apache25071 root 4 -16 5056 3136 2304 D 1.0 1.2 0:00.03 getServiceStart4639 root 39 19 5120 3264 1920 D 0.7 1.3 0:03.12 ls4641 root 39 19 3776 1792 1344 S 0.7 0.7 0:00.77 tally4821 root 20 0 5056 3008 1920 R 0.7 1.2 0:00.34 top5067 root 4 -16 5056 3136 2304 D 0.7 1.2 0:00.02 getServiceStart2230 root 20 0 31424 3264 2048 S 0.3 1.3 0:00.19 rsyslogd2385 root 20 0 0 0 0 D 0.3 0.0 0:00.28 jbd2/sda4-84405 root 20 0 57280 7552 2816 S 0.3 3.0 0:00.94 forked-daapd4640 root 39 19 4480 1856 1344 S 0.3 0.7 0:00.48 awk1 root 20 0 4352 1984 1600 S 0.0 0.8 0:00.82 initMyBookLive:~#MyBookLive:~#MyBookLive:~#MyBookLive:~# w22:39:15 up 3 min, 1 user, load average: 7.24, 3.09, 1.16USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 1.00s 0.04s 0.02s wMyBookLive:~# w22:39:16 up 3 min, 1 user, load average: 7.24, 3.09, 1.16USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 0.00s 0.03s 0.01s wMyBookLive:~# w22:39:19 up 3 min, 1 user, load average: 7.22, 3.16, 1.20USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 1.00s 0.04s 0.02s wMyBookLive:~# w22:39:20 up 3 min, 1 user, load average: 7.22, 3.16, 1.20USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 0.00s 0.03s 0.01s wMyBookLive:~# w22:39:25 up 3 min, 1 user, load average: 7.36, 3.25, 1.24USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 2.00s 0.04s 0.02s wMyBookLive:~# w22:39:32 up 3 min, 1 user, load average: 7.09, 3.26, 1.25USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 0.00s 0.05s 0.02s wMyBookLive:~# w22:39:39 up 3 min, 1 user, load average: 6.62, 3.29, 1.28USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 0.00s 0.04s 0.01s wMyBookLive:~# w22:40:17 up 4 min, 1 user, load average: 5.75, 3.43, 1.40USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 1.00s 0.05s 0.02s wMyBookLive:~# w22:40:24 up 4 min, 1 user, load average: 5.79, 3.52, 1.45USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 0.00s 0.05s 0.02s wMyBookLive:~# w22:40:35 up 4 min, 1 user, load average: 6.11, 3.66, 1.52USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 1.00s 0.05s 0.01s wMyBookLive:~# w22:40:46 up 4 min, 1 user, load average: 5.85, 3.69, 1.55USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 0.00s 0.05s 0.01s wMyBookLive:~# w22:41:00 up 5 min, 1 user, load average: 5.44, 3.70, 1.59USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 0.00s 0.05s 0.01s wMyBookLive:~# w22:41:54 up 5 min, 2 users, load average: 4.65, 3.75, 1.73USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 0.00s 0.06s 0.02s wroot pts/1 ron-alien.home 22:41 21.00s 0.17s 0.15s topMyBookLive:~# w22:42:48 up 6 min, 2 users, load average: 4.90, 3.93, 1.89USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 2.00s 0.09s 0.04s wroot pts/1 ron-alien.home 22:41 1:15 0.50s 0.48s topMyBookLive:~#MyBookLive:~#MyBookLive:~# w22:43:11 up 7 min, 2 users, load average: 5.26, 4.09, 1.99USER TTY FROM LOGIN@ IDLE JCPU PCPU WHATroot pts/0 ron-alien.home 22:37 2.00s 0.07s 0.02s wroot pts/1 ron-alien.home 22:41 1:39 0.66s 0.64s topMyBookLive:~# w
Then there is this:
Something isn't quite right with this NAS, but it's going to take awhile to figure out what's going on. Also, it responds well to pings, even if the SSH session is dead and won't recover. And I still have to back it up. I think I've 378GB of data on it (that's crucial...like once-in-a-lifetime types of pictures).
I don't think the drives are bad, but it may be too early to say that. I've never seen bad drives ramp up load averages like that.
The drive is out of warranty and I'm a bit upset that what's touted as a top-notch home NAS is having such issues, especially considering that it's a WD product.
I'll update this post when/if I've more findings on this issue.
EDIT: I just checked again after posting and, while the shells aren't dead, they are very slide-show-like. I checked the load average and it's dropped to 12.94.
EDIT 2: I got tired of waiting for "apachectl stop" to finish and I think it was actually hung, so I did a "killall -9 apache2" which immediately brought the load down. The load is currently at 1.09 and has been around that the last 20 minutes. So, it's apache that's killing the NAS. Note that I tested to see if I could reach the NAS shares in a conventional manner (ie, non-shell or without apache) and was able to reach the shares without issue. I may keep apache off for the duration (unless I need to access the control panel).
